Conditions – Orders – Shipping

About is the online store of exhibition and distribution through the internet of the products of the company Samata Eirini, located at 44 Evans Street in Heraklion, Crete with Tax Identification Number 024878808, Tax Office: Heraklion.

Before you start your tour in our online store and before each transaction, make sure that you have read and accepted the following terms and conditions.

Terms of Use

The users of the websites and  agree that they will not use them as a means to send, publish, email or share by any other means any content that is illegal, harmful, offensive, disturbing,   slanderous, defamatory , vulgar, inappropriate , content that violates the privacy of another individual, communicates empathy or racial, ethnic or other discriminations, potentially harmful to adults in any way, forbidden to be shared according to law or contractual and/or management relationships (like personal (internal)  information, private and confidential information that were obtained or revealed as a part of professional relationships or thar are covered in confidential agreements), violates any patent, trademark, trade secret, copyright or other third party rights, includes software viruses or any other pieces of code, files or programmes that have been designed in order to cause damage, destroy or block the operation of any piece of software or hardware, intentionally or unintentionally violating the current Greek and communal legislation and its provisions, is potentially disturbing to third parties in any way and any content that is used to collect or store personal information of the users.

The company “Eirini Samata” keeps the rights to modify unilaterally or renew the current terms of use and the terms of the trades that are carried out through the electronic platform. The company undertakes the obligation to inform the users about any modifications as well as any other change through the eshop website. It is specified that the change of terms is not mentioned in orders that have been placed before said changes. Please check regularly the page in the bottom left corner of the site titled “Terms of use” for any change or modification.

Every use of the website is accompanied with explicit and unreserved comply and agreement to the terms of use.

Provided information and product availability.

The company takes commitment for ensuring completeness, validity and precision of the information that is cited in our website and that concern the products and services thar are available in its eshop with any reservation for potential technical and writing errors that may have occurred unintentionally.

Responsibility restrains

The company “Eirini Samata” ensures the timely update of the final consumers concerning cases of unavailability of products that are displayed in its website. The eshop is not responsible in any way for any potential technical problems that may show up to users that attempt to access the website during the time of its duration and that have any connection to the operation or compatibility of their infrastructure with the use of the website. Additionally, the company takes no responsibility in any acts or omittance of third parties and especially unauthorized interventions of third-party members in products and/or services and/or information that are available through it.

Copyright Rights

The whole design of this website, the text, the graphics, the selection and its regulations, are a property of and are considered Copyright Rights. All rights reserved, every text or image that has the symbols of are badges or trademarks and are used according to the current permission of their owners.

Shopping Procedure

In our electronic shop you can find selected products of the company Eirini Samata that is located at Evans 44 and Giannitson corner, in Heraklion, Crete. For the time being not all products are currently displayed on the website but the missing is available on our physical store.

After the placement of your order, you will receive an automated e-mail that will display the details of your order.

After the process of your order, we will contact you via email or via telephone to inform you about its delivery or any other issue regarding your order.

The orders that are placed through the eshop are considered distance sales contract conclusions, that are being ruled according to the current legislative background. The user has the right to place any valid order through the eshop, if he is legally authorized to place them keeping all the current legislations of the Greek Civil Law (if he/she has reached the age of 18 and if he/she is not under any guardianship regarding the sales contract conclusions), Orders can also be made by legal representatives of legal entities. The company Samata Eirini reserves the right to validate the return from the supervisor or the guardian of such orders that will be placed from legally unauthorized figures.

Withdrawal rights for distance purchases

Considering the return, the following apply

  • Return within 14 days.
  • Replacement with any other product of equal or greater value
  • Replacement with any other product of the eshop
  • In case of money return you will have to return the product in the form you have received them with the receipt of the transaction and you are billed the shipping costs. The moment we will receive you return; we will return the price of the worth of the products but not the shipping costs and the pay of delivery costs that you may have paid during your order. Additionally, the shipping costs during the return process are charged exclusively on the customer.

Cancellation of Order

The cancellation of an order can be done in the following situations: Before an order is completed, during the duration of the electronic process of the order you can click on the “back” button to remove the quantity of the products you do not desire by clicking the button “removal”.

If the electronic order has been completed but no product has been delivered, you can call us on +30 2810286054 and an assistant will assist you to cancel your order.

Payment Options

The company Samata Eirini provides the following methods of payment to choose the one that suits you.

Credit/Debit Card though the bank “Alpha Bank”

You can pay in a safe banking environment:

  • with the following credit, debit card and prepaid cards: Visa, Mastercard, Maestro, American Express, Diners
  • with the usage of the eportfolio Masterpass

All the payments that are being made with the use of a card are being carried out through the electronic payment platform “Alpha E-Commerce” of Alpha bank that uses encryption TLS 1.2 with encryption protocol 128-bit (Secure Sockets Layer – SSL). The encryption is another way of coding information until it reaches its designated receiver, who will be able to decode it with the use of proper key.

payment with alphabank

Pay on delivery

  • For orders inside Greece

The payment of your order is made upon its delivery with the payment of the amount to the delivery person of the courier company that we collaborate, with an extra charge of 2.50 euros.

  • For orders outside of Greece

In case of shipment to Cyprus or other countries, the option of paying with the method of pay on delivery is not available.

Transfer to a bank account

In case of money transfer to a bank account the products will be sent after the payment is made (in case of inter banking transaction ALL the costs are charged on the customer).

Bank Accounts:

Alpha Bank
Beneficiary: Samata Eirini
IBAN: GR8201406640664002330001886

Piraeus Bank
Beneficiary: Samata Eirini
IBAN: GR73 0171 7760 0067 7611 2823 981

Cash or credit card during pickup from our store

If the pickup of your order is carried out in our physical store at Evans 44 and Giannitson corner Heraklion, Crete, you have the option to pay for your order in cash, credit or debit card.

Cost of Shipping

At the moment, all the orders are received in our physical store at Evans 44 and Giannitson corner and there is no charge of shipping costs.

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